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Frequently Asked Questions

  • PRIVACY POLICY and COOKIE POLICY
    This website is operated by MADEINITALYCHESTER.SHOP, THE ITALIAN DELY -MADE IN ITALY -. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding: • who we are: • how and why we collect, store, use and share personal information; • your rights in relation to your personal information; and • how to contact us and supervisory authorities in the event that you have a complaint. 1. Who we are MADEINITALYCHESTER.SHOP, THE ITALIAN DELY -MADE IN ITALY - TAVOLE TESORO LTD collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a 'controller' of that personal information for the purposes of those laws. 2. The personal information we collect and use a. Personal information you provide to us We collect the following personal information that you provide to us: Name, Surname, Email, Contacts, Telephone Number, Age, Sex, Interests, Addressees, Social media profile, Payment details, We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications, interests, age, addresses, contact telephone number); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, addresses and email address. Your personal information will be used for the specific reasons stated above only. Some examples of when we collect this information include: Registering for an account; Making purchases; Signing up to our newsletters; Entering our competitions; Interacting on our website, on social media functions, on message box, wish list box. b. Personal information you provide about third parties If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf; and shall consent on their behalf to the transfer of their personal data abroad. c. Monitoring and recording communications We may monitor communications such as emails and telephone calls for the following purposes: Quality assurance; Training; Fraud prevention; Compliance; Complaints; Disputes; Assistance; Management; Communication; Advertising; All the essential conditions for the development of the company and for the fulfillment of the obligations deriving from any contracts; To identify user and manage their accounts; To ensure prohibited items are not sold: Process users orders; Conduct research; Statical analysis and behavioural analysis; To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. d. Cookies and similar technologies A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies) and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website. In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you. The following examples illustrate how we may use cookies to monitor and/or collect the following information: How many times a user visit the website, check-in, check-out. Which page a user visits, shares, interacts, social media profile. Traffic data, Location data. (Google Analytics). tracking. social media. Information to provide a great experience for visitors and customers. To identify your registered members (users who registered to your site). To monitor and analyze the performance, operation and effectiveness of our suppliers’ platform. To ensure our website or suppliers’ platform are secure and safe to use. To keep track of the items stored in your shopping basket; To obtain information about your preferences; Online movements and use of the internet, IP address and time of visit; To target our marketing and advertising campaigns This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually. On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at anytime or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result. For further information on our use of cookies, please see in the bottom our Website cookie policy. For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org. 3. How we use your personal information We collect information about our users for the following purposes: Quality assurance; Training; Fraud prevention; Compliance; Complaints; Disputes; Assistance; Management; Communications; Advertising; All the essential conditions for the development of the company and for the fulfillment of the obligations deriving from any contracts; To identify user and manage their accounts; To ensure prohibited items are not sold: Process users orders; Conduct research; Statical analysis and behavioural analysis; To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. 4. Who your information may be shared with We may share your information with: Law enforcement agencies in connection with any investigation to help prevent unlawful activity; Wixcom:Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-OSS requirements help ensure the secure handling of credit card information by our store and its service providers. New Company: In the event of a sale or purchase of business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. In the event that the website will be managed or acquired by a third party, the personal data held by it about its customers will be one of the transferred assets. We will not share you personal information with any other 3rd parties. 5. Marketing We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call. We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see What rights do you have? below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below. 6. Required personal information The provision of the following information is required from you: ( see above 2.The personal information we collect and use ) This is to enable us to do the following: for delivery purpose; to ensure prohibited items are not sold: to provide receipts, communications, advertising. communications. Quality assurance; Training; Fraud prevention; Compliance; Complaints; Disputes; Assistance; Management; Communications; Advertising; All the essential conditions for the development of the company and for the fulfillment of the obligations deriving from any contracts; To identify user and manage their accounts; To ensure prohibited items are not sold: Process users orders; Conduct research; Statical analysis and behavioural analysis; To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. ​ We will inform you at the point of collecting information from you, whether you are required to provide the information to us. 7. How long your personal information will be kept We will hold your personal information for the following periods: We will retain your personal information where we have an ongoing legitimate business need to do so, e.g. while you hold an account with us or to enable us to meet our legal, tax or accounting obligations. We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible. These periods are no longer than necessary in each case. 8. Reasons we can collect and use your personal information We rely on the following as the lawful basis on which we collect and use your personal information: (1). consent; (2). contract; (3). legal obligation. Consequence of our use of your personal information The consequence to you of our use of your personal information is: You will be presented with adverts on our site which match your locality, we will recommend products to you which we feel are most suited to people of your age, sex, interest. 9. Keeping your information secure We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We will also use technological and organisation measures to keep your information secure. These measures may include the following examples: User Account access is controlled by a unique username and password; All data is stored on secure servers; payment details are encrypted. Use WIX.COM Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below. 10. Transfers of your information out of the EEA We may need to transfer your personal data to the following countries outside of the European Economic Area: all countries in the world These transfers will be undertaken for the purpose of: carrying out the activities of the online business Any transfers to the following countries will be undertaken on the basis that that country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection; For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. 11. Children and the validity of consent Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information. 12. What rights do you have? Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: • Fair processing of information and transparency over how we use your use personal information •Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address • Require us to correct any mistakes in your information which we hold; • Require the erasure of personal information concerning you in certain situations; • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations; • Object at any time to processing of personal information concerning you for direct marketing; • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; • Object in certain other situations to our continued processing of your personal information; • Otherwise restrict our processing of your personal information in certain circumstances; • Claim compensation for damages caused by our breach of any data protection laws For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioners Office (ICO) on individual's rights under the General Data Protection Regulations (Home | ICO) If you would like to exercise any of these rights please: • email, call or write to us • let us have enough information to identify you • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill) • let us know the information to which your request relates. From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. f such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed. 13. Changes to the privacy policy This privacy policy was published on 21/01/21 and last updated on (see the date at the top of the page) We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by: By email if you have opted in to receive emails; By a notice on the website footer; By a notice in the news section of the website. 14. Contacting us If you have any questions about this policy or the information we hold about you, please contact us by: e-mail: info@madeinitalychester.shop ; post: MADEINITALYCHESTER.SHOP at MADE IN ITALY 25 FAULKNER STREET CH23BD CHESTER CHESHIRE United Kingdom Or telephone: 01244 340495 Calls will be answered at the following times: Monday: 12 pm to 10 pm Tuesday: closed Wednesday: 12 pm to 10 pm Thursday: 12 pm to 10 pm Friday: 12 pm to 10 pm Saturday: 12 pm to 10 pm Sunday: 12 pm to 10 pm We may record calls for quality and training purposes.
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